nbjee Privacy Policy — How We Protect Your Data
At nbjee, your privacy is not an afterthought — it is a core operational commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player based in Bangladesh.
Six Core Commitments to Your Privacy
Every page on nbjee — including the login interface, deposit screens, and account settings — is protected by industry-standard 256-bit SSL encryption. Your data is never transmitted in plain text across any network.
nbjee collects only the personal data that is strictly necessary to operate your account, process payments, and comply with applicable regulations. We do not harvest data beyond what is needed to serve you as a player.
nbjee does not sell, rent, lease, or trade your personal data to any third-party marketing organisations, data brokers, or advertising networks. Your information remains within the nbjee platform ecosystem only.
Player data is stored on access-controlled, encrypted servers. Internal access to personal data is restricted on a strict need-to-know basis. All staff with data access undergo regular data protection training.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team. Marketing communications can be opted out of directly from your account preferences.
nbjee retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
Summary Notice: This Privacy Policy describes how nbjee collects, uses, stores, and protects the personal data of players registered on the nbjee platform. By creating an account on nbjee and accepting our Terms & Conditions, you also consent to the data practices described in this Policy. Please read this document carefully. If you do not agree with any part of this Policy, you must not use the nbjee platform.
Introduction
nbjee ("we", "us", "our") operates the online betting and casino platform accessible at https://nbjee.io. As an operator serving players primarily across Bangladesh, nbjee is committed to handling personal data with the highest standards of care, transparency, and security.
This Privacy Policy applies to all personal data collected from individuals who visit the nbjee website, register an account, make deposits or withdrawals, participate in promotions, contact our support team, or otherwise interact with any feature of the nbjee platform.
Throughout this Policy, references to "personal data" mean any information that identifies you as an individual or could reasonably be used to identify you — including your name, email address, mobile number, date of birth, payment account details, and device identifiers.
nbjee reviews and updates this Privacy Policy periodically. The effective date at the top of this document indicates when the current version came into force. Continued use of the platform following any update constitutes acceptance of the revised Policy.
Data We Collect
nbjee collects personal data across several categories depending on how you interact with the platform. The table below summarises the categories of personal data we collect and the specific data points within each category:
| Category | Data Points Collected |
|---|---|
| Registration Data | Full legal name, date of birth, residential address (Bangladesh), email address, mobile phone number, username |
| Identity Verification (KYC) | National Identity Card (NID) number and scan, passport scan, driving licence scan, utility bill or bank statement (for address verification), selfie photograph |
| Financial Data | bKash/Nagad/Rocket/Upay wallet numbers, Visa/Mastercard last four digits and expiry, transaction history, deposit and withdrawal records |
| Gameplay & Betting Data | Game session history, bet amounts and outcomes, sports betting selections, bonus usage, wagering progress |
| Technical & Device Data | IP address, browser type and version, operating system, device type, screen resolution, session timestamps, referring URL |
| Communications Data | Live chat transcripts, support email correspondence, WhatsApp messages sent to our support number, any attachments you provide to support staff |
| Marketing Preferences | Email and SMS opt-in/opt-out status, promotion participation records, bonus claim history |
nbjee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data beyond KYC photographs, or health information — unless you voluntarily disclose health-related information in the context of a responsible gaming self-exclusion or deposit limit request, in which case that information is handled with the strictest confidentiality.
How We Collect Your Data
3.1 Directly From You
The majority of personal data nbjee holds is provided directly by you during the account registration process, during KYC verification, when you make deposits or withdrawal requests, when you contact our support team, or when you participate in promotions and surveys.
3.2 Automatically Through Platform Use
When you access nbjee, our servers automatically log certain technical information about your session — including your IP address, device type, browser version, and the pages you visit within the platform. This data is collected using standard web server logs, session cookies, and analytics tools operated solely by nbjee for internal performance and security monitoring.
3.3 From Payment Processors
When you initiate a deposit or withdrawal, nbjee receives transaction confirmation data from your payment provider — for example, bKash, Nagad, Rocket, Upay, Visa, or Mastercard. This data is limited to what is necessary to confirm the transaction and credit or debit your nbjee account balance. Full payment credentials are never stored on nbjee's servers; they are processed through the respective payment provider's secure infrastructure.
3.4 From Identity Verification Services
For KYC verification, nbjee may use third-party identity verification services to cross-reference the documents you submit with authoritative databases. These services return a verification status result and are contractually prohibited from retaining your document data for their own purposes.
3.5 From Fraud Prevention Systems
nbjee uses automated fraud detection tools that analyse behavioural patterns — including login frequency, IP address changes, device fingerprinting, and betting patterns — to identify potential account compromises, multi-accounting, or money laundering activity. Data processed by these tools is used exclusively for security and compliance purposes.
How We Use Your Data
nbjee uses your personal data only for the purposes described below. We do not use your data in any manner that is incompatible with these stated purposes:
- Account management: To create, maintain, and administer your nbjee account, including processing your login credentials securely and enabling account recovery.
- Payment processing: To verify, process, and record your deposits and withdrawal transactions, and to reconcile your account balance accurately.
- Identity and age verification: To confirm that you are at least 21 years of age and to verify that your registered identity matches your payment method, in compliance with our responsible gaming obligations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, unauthorised account access, and other prohibited activities described in our Terms & Conditions.
- Regulatory compliance: To comply with any legal obligation that requires nbjee to collect, retain, or disclose personal data — including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and responses to lawful requests from competent authorities.
- Customer support: To respond to your support enquiries via live chat, email, or WhatsApp, and to maintain records of your support history for quality assurance and dispute resolution purposes.
- Responsible gaming: To monitor for signs of problem gambling behaviour, to action self-exclusion and deposit limit requests, and to send responsible gaming communications where appropriate.
- Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, stability, and user experience of the nbjee platform.
- Marketing communications: To send you promotional offers, bonus notifications, and nbjee news by email or SMS — but only where you have opted in to receive such communications. See Section 13 for full details on marketing preferences.
Data minimisation: nbjee applies the principle of data minimisation to all processing activities. If a particular purpose can be achieved with less personal data or with anonymised data, we use the least privacy-intrusive approach available.
Legal Basis for Processing
nbjee processes your personal data under one or more of the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: Processing that is required to perform the contract between you and nbjee — including account creation, payment processing, game provision, and customer support.
- Legal obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML checks, and responses to lawful authority requests.
- Legitimate interests: Processing that is necessary for nbjee's legitimate business interests — including fraud detection, platform security, abuse prevention, and internal analytics — provided those interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw consent at any time by contacting support or updating your account marketing preferences.
Data Sharing
6.1 Who We Share Data With
nbjee does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your transactions. Each payment processor operates under its own privacy policy and data processing agreement with nbjee.
- KYC and identity verification providers: Third-party services contracted by nbjee to verify the authenticity of identification documents submitted during account verification. These providers are contractually prohibited from using your data for any purpose beyond the verification service.
- Fraud prevention and AML tools: Automated systems that analyse transaction and behavioural data to detect suspicious activity. These tools operate under strict data processing agreements and do not retain player data for independent purposes.
- Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game studios may receive anonymised session data necessary to deliver and maintain their games on the nbjee platform. Full personal data is not shared with game providers.
- Legal and regulatory authorities: nbjee may disclose personal data to competent governmental or regulatory authorities in response to a lawful request, court order, or legal obligation. nbjee will notify you of such a disclosure request unless prohibited from doing so by law.
- Professional advisers: Legal counsel, auditors, and compliance consultants engaged by nbjee may access personal data in the course of providing professional services, under strict confidentiality obligations.
6.2 No International Transfers for Marketing
nbjee does not transfer your personal data to third parties located outside the nbjee platform's operational scope for marketing, profiling, or data monetisation purposes. Where data is processed by third-party service providers, appropriate contractual safeguards are in place to ensure your data receives an equivalent level of protection.
Third-party privacy policies: Payment providers such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies. nbjee encourages players to review those policies to understand how those providers handle your data independently of nbjee.
Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored on your device by your web browser when you visit a website. nbjee uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the platform correctly, maintain your login session, and gather anonymised usage analytics.
7.2 Types of Cookies Used by nbjee
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Functional | Maintain your login session, remember your preferences, enable secure payment flows | Session / up to 30 days |
| Analytics | Collect anonymised data on page visits, navigation paths, and feature usage to improve platform performance | Up to 12 months |
| Security | Detect fraudulent login attempts, bot activity, and suspicious session behaviour | Session |
| Responsible Gaming | Remember session time reminders, deposit limit settings, and self-exclusion status | Persistent (until account closure) |
7.3 Managing Cookies
You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from logging in to your nbjee account or using certain platform features correctly. Disabling analytics cookies will not affect your ability to use the platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
Data Security
nbjee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption across all pages of the nbjee platform, including login, deposit, withdrawal, and account settings screens.
- Encrypted database storage — personal data and financial records are stored in encrypted form at rest on access-controlled servers.
- Role-based access controls — internal access to player data is restricted to staff members who have a legitimate operational need, and all access is logged and audited.
- Two-factor authentication (2FA) — available to all players via account security settings and strongly recommended for maximum account protection.
- Automated fraud detection — real-time monitoring of login activity, financial transactions, and gameplay patterns to detect and respond to security anomalies.
- Regular security assessments — nbjee conducts periodic internal security reviews and cooperates with its technology partners to address emerging vulnerabilities.
- Staff training — all nbjee personnel with access to personal data receive regular training on data protection obligations and information security best practices.
Despite these measures, no security system is impenetrable. In the event of a data breach that is likely to result in a high risk to the rights and freedoms of affected players, nbjee will notify the affected players as promptly as possible and take all reasonable steps to mitigate the impact of the breach.
Your role in security: You play an important part in keeping your account secure. Never share your nbjee login credentials with anyone. Enable 2FA. Use a strong, unique password. Contact [email protected] immediately if you suspect your account has been accessed without your authorisation.
Data Retention
nbjee retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with applicable legal retention obligations. The table below outlines the standard retention periods applied to each category of data:
| Data Category | Standard Retention Period |
|---|---|
| Account Registration Data | Duration of account plus 5 years after account closure |
| KYC / Identity Documents | Duration of account plus 5 years after account closure (legal compliance requirement) |
| Financial Transaction Records | 7 years from the date of the transaction (standard financial record-keeping requirement) |
| Gameplay & Betting History | Duration of account plus 3 years after account closure |
| Support Communications | 3 years from the date of the interaction |
| Technical / Session Logs | 12 months from the date of the session |
| Marketing Preferences | Until opt-out or account closure, whichever occurs first |
After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and analytical purposes.
Your Rights
As a player registered on nbjee, you have the following rights with respect to your personal data. To exercise any of these rights, please contact nbjee support at [email protected] with the subject line "Data Rights Request". nbjee will respond to all verified data rights requests within 30 days:
- Right of access: You have the right to request a copy of the personal data nbjee holds about you, along with information about how that data is used and the basis on which it is processed.
- Right to rectification: If any personal data nbjee holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update many of your account details directly through your account settings page.
- Right to erasure: In certain circumstances — for example, where your personal data is no longer necessary for the purposes for which it was collected and no overriding legal retention obligation applies — you may request that nbjee delete your personal data. Please note that legal and regulatory retention requirements may prevent full deletion in some cases.
- Right to restriction: You may request that nbjee restrict processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
- Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
- Right to object: You have the right to object to processing based on nbjee's legitimate interests, including profiling for fraud detection purposes. nbjee will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where processing is based on your consent — primarily for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Identity verification required: To protect your privacy, nbjee will verify your identity before processing any data rights request. You may be asked to provide a copy of your identification document to confirm you are the account holder making the request.
Children & Minors
nbjee strictly prohibits the use of its platform by any person under 21 years of age. Our services are designed exclusively for adults aged 21 and above. nbjee does not knowingly collect or process personal data from individuals under the age of 21.
If nbjee becomes aware that personal data has been collected from a player who is under 21 years of age, the account will be immediately suspended, all associated personal data will be deleted as soon as legally permissible, and any deposited funds will be returned to the originating payment method. Any winnings generated on an under-age account will be forfeited.
Parents and guardians who believe that a minor in their care may have registered on nbjee should contact our support team immediately at [email protected]. nbjee takes all such reports seriously and will act promptly to investigate and resolve the matter.
nbjee recommends that parents and guardians with children in their household use parental control software to restrict access to online gambling and betting websites. This is part of nbjee's broader commitment to responsible gaming and the protection of vulnerable individuals.
Third-Party Links
The nbjee platform does not include links to external third-party websites for promotional or advertising purposes. All navigation within the nbjee platform remains within the nbjee domain (https://nbjee.io). However, some game interfaces provided by third-party software studios — such as Pragmatic Play, Evolution Gaming, or Spribe — may operate within embedded iframes that communicate with those providers' servers. The data practices of those game providers are governed by their own privacy policies, separate from this document.
nbjee is not responsible for the privacy practices of any third-party game provider, payment processor, or any other external organisation whose services are used to deliver the nbjee platform. Players who have concerns about how a specific game provider or payment processor handles their data should review that organisation's privacy policy directly.
Marketing Communications
nbjee sends promotional communications — including bonus offers, tournament notifications, reload promotions, and seasonal offers tied to events such as the BPL, IPL , T20 World Cup, Eid, and Pohela Boishakh — exclusively to players who have opted in to receive such communications during registration or through their account preferences.
nbjee will never send unsolicited marketing communications to players who have not explicitly opted in. Each marketing email or SMS sent by nbjee includes a clear and accessible unsubscribe mechanism. You may also update your marketing preferences at any time by logging into your account settings or by contacting [email protected] with the subject line "Marketing Opt-Out".
Opting out of marketing communications has no effect on your ability to use any feature of the nbjee platform, and it does not affect any transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, or responsible gaming messages — which nbjee is required to send regardless of your marketing preferences.
13.1 Responsible Gaming Communications
Certain communications related to responsible gaming — including session time reminders, deposit limit notifications, and self-exclusion confirmations — are classified as service communications rather than marketing communications. These will be sent to all registered players regardless of marketing opt-in status, as they form part of nbjee's duty of care to its player base.
Changes to This Privacy Policy
nbjee reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, applicable regulations, or platform features. Where changes are material — meaning they significantly alter how nbjee collects, uses, or shares your personal data — nbjee will provide notice via email to your registered address and/or via a prominent notice on the nbjee platform at least 7 days before the changes take effect.
Non-material changes — such as corrections of typographical errors, clarification of existing provisions, or updates to contact information — may be made without advance notice. The effective date displayed at the top of this Policy reflects the date of the most recent revision. The most current version of the Privacy Policy is always accessible at https://nbjee.io/privacy-policy.
If you do not agree with any amendment to this Privacy Policy, you must cease using the nbjee platform and may request closure of your account by contacting [email protected]. Continued use of the platform after the updated Policy comes into effect constitutes your acceptance of the revised terms.
Version history: nbjee maintains an internal version history of all Privacy Policy revisions. If you wish to review a previous version of this Policy, please contact [email protected] and we will provide the requested version upon identity verification.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to how nbjee handles your personal data, please contact our dedicated data protection support team through any of the following channels:
- Email: [email protected] — use subject line "Privacy Enquiry" for the fastest routing
- Live Chat: Available 24/7 via the nbjee platform — Bangladesh Standard Time (UTC+6)
- WhatsApp: +880 1700 000000
nbjee aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days. Complex data rights requests — such as full data access exports or erasure requests requiring legal review — may take up to 60 days; in such cases nbjee will notify you of the extended timeline within the initial 30-day window.
For responsible gaming matters — including self-exclusion requests, deposit limit adjustments, or problem gambling support — please visit our dedicated Responsible Gaming page or contact support directly. All responsible gaming requests are treated with strict confidentiality and prioritised over standard support enquiries.
Effective Date: This Privacy Policy is effective as of 1 January 2026 and supersedes all previous versions. Players who registered before this date are bound by this updated Policy from the effective date onwards.
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