Responsible Gaming at nbjee —
Play Smart, Stay Safe
nbjee is committed to providing a safe, fair, and transparent gaming environment for every player across Bangladesh. Our responsible gaming framework gives you full control over your activity — from deposit limits and time-outs to self-exclusion tools and real human support whenever you need it.
Six Pillars of Responsible Gaming at nbjee
Gambling is entertainment — and at nbjee, we want every session to stay that way. The six principles below underpin everything we do to keep players safe, informed, and in control of their gaming experience.
nbjee operates exclusively for adults aged 21 and above. Every account undergoes identity and age verification before withdrawal rights are granted. Any account found to belong to an individual under 21 is immediately suspended and funds returned to the originating payment method.
You choose how much you deposit — daily, weekly, or monthly. Limits can be lowered instantly and take effect immediately. Increases are subject to a 7-day cooling-off period to ensure decisions are made with a clear head, not in the heat of the moment.
Set a voluntary break from play — from 24 hours to 6 weeks. During a time-out, your account remains accessible for withdrawals but is locked for all deposits and gameplay. Time-outs cannot be reversed early; this is by design to provide genuine breathing space.
Players who feel gambling is no longer recreational can request a self-exclusion of 6 months, 1 year, 2 years, or permanent. Self-exclusion is activated within 24 hours of the request, locks the account from all gaming activity, and suspends promotional communications immediately.
nbjee can send you regular on-screen reminders showing how long you have been playing and how much you have wagered in the current session. These reality checks help maintain perspective and encourage mindful play — especially during extended sessions on cricket betting or live casino.
Our dedicated responsible gaming support team is available around the clock via live chat and email. If you feel worried about your gambling habits — or about someone else's — reach out at any time. All responsible gaming conversations are treated with strict confidentiality and prioritised over standard support.
Recognising Problem Gambling
Problem gambling affects a small but significant minority of players who engage with betting and casino products. Unlike recreational gambling — which is a form of entertainment enjoyed within a budget and time limit — problem gambling involves an inability to control gambling urges despite negative consequences for personal finances, relationships, and mental health.
At nbjee, we believe early awareness is the most effective intervention. The warning signs below are not a clinical diagnosis — they are a practical checklist to help you reflect honestly on your gaming habits. If several of these resonate with your experience, we strongly encourage you to reach out to our support team or a professional counselling service.
Spending more money on gambling than you originally planned, or returning to win back losses (chasing losses).
Gambling with money that was set aside for essential expenses such as rent, food, utility bills, or family needs.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
Borrowing money, taking loans, or selling possessions to fund gambling activity.
Continuing to gamble even after promising yourself — or others — that you would stop.
Quick Self-Check
Answer the following questions honestly. If you answer "Yes" to three or more, consider speaking with our support team or a counsellor.
If you answered "Yes" to 3 or more: Please contact nbjee support at [email protected] or use our self-exclusion tool. Talking to someone is the first and most important step.
Your Responsible Gaming Toolkit
nbjee gives every registered player in Bangladesh direct access to a comprehensive set of tools to manage their gaming activity. All controls below are available from your account settings at any time — no approval required to reduce a limit or activate a break.
Deposit Limit Controls
Set a daily, weekly, or monthly cap on how much you can deposit into your nbjee account. Once the limit is reached, no further deposits can be made until the period resets — or until you request a lower limit, which takes effect immediately. Example limits used by responsible players across Bangladesh:
Lowering a limit is immediate. Requests to raise a limit are subject to a mandatory 7-day waiting period to protect against impulsive decisions.
Time-Out (Short Break)
Request a temporary break of 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During a time-out your account is closed to deposits and gameplay. Withdrawals of existing balance remain available. Time-out periods cannot be cancelled early — once set, the break is locked in. To request, contact [email protected] with subject "Time-Out Request".
Self-Exclusion (Long-Term)
If you need a longer break, self-exclusion closes your nbjee account to all gambling activity for a fixed period of 6 months, 1 year, 2 years — or permanently. Self-exclusion is processed within 24 hours. All marketing and promotional communications are stopped immediately. To request, email [email protected] with subject "Self-Exclusion Request" and your chosen period.
Reality Checks & Session Alerts
Enable periodic on-screen notifications that display your current session duration and cumulative wagering amount. You can set reminder intervals of 15, 30, 45, or 60 minutes. When a reality check appears, you have the option to continue, review your session stats, or close the session. These prompts are particularly recommended for live casino and slots play.
Activity History & Statements
Your nbjee account dashboard shows a complete history of all deposits, withdrawals, and gameplay sessions. You can download a full account statement for any time period to review your spending clearly. Reviewing your statement regularly — especially after a cricket season or a BPL tournament — is a healthy habit that keeps gambling in perspective.
21+ Only — Protecting Young People
nbjee enforces a strict minimum age of 21 years for all registered players in Bangladesh. This policy is non-negotiable and applies to all products on the platform — cricket betting, live casino, slots, Teen Patti, Andar Bahar, and all other games.
During KYC verification, players must submit a valid government-issued photo identification — such as a National Identity Card (NID), passport, or driving licence — that confirms their full legal name and date of birth. Accounts that cannot be verified as 21+ will not be permitted to deposit, play, or withdraw.
If you share a device with younger family members, we strongly recommend using device-level parental controls and never leaving your nbjee account logged in on a shared device. Never share your login credentials with any other person — especially a minor.
Report an underage account: If you believe a minor has created or is using a nbjee account, contact [email protected] immediately. We will investigate and act within 24 hours. All such reports are treated with strict confidentiality.
Bangladesh National Identity Card (NID) — the primary accepted document. Alternatively: a valid Bangladeshi passport (any current issue), a Bangladesh driving licence issued by BRTA, or a birth certificate accompanied by a secondary photo ID. All documents must be current and unaltered. Scanned copies or clear photographs of physical documents are accepted.
nbjee recommends that parents and guardians in Bangladesh install parental control software on shared home devices to restrict access to gambling websites. Free parental control options are available built into Android, iOS, Windows, and most home routers. Setting up a separate user account for children with restricted browsing is a practical first step.
Always use a strong, unique password for your nbjee account. Enable two-factor authentication (2FA) in your account security settings — this adds an additional layer of protection against unauthorised access. Log out of your account on shared devices after every session. Never write down or share your login credentials with family members of any age.
Principles of Healthy Gambling
The vast majority of nbjee players enjoy cricket betting, slots, and live casino purely as entertainment — within a budget and with full control. The principles below are the habits that responsible players across Bangladesh consistently follow.
Treat your gambling budget the same way you treat an entertainment budget — as money you are comfortable spending without any expectation of return. Never gamble with money earmarked for rent, food, school fees, or any other essential expense.
Chasing losses — placing additional bets to recover money already lost — is one of the most consistent predictors of problem gambling. Accept that losses are part of the game. Set a loss limit before each session and stop when you reach it, regardless of how confident you feel about the next bet.
Decide in advance how long you will play — and stick to it. Use nbjee's session reminder tool to receive an alert when your time is up. Scheduling gambling as a defined leisure activity — just like watching a cricket match — helps prevent it from encroaching on other areas of life.
Step away from the screen regularly — especially during extended slots or live casino sessions. Physical movement, a drink of water, or a short conversation help reset your perspective and prevent the mental fatigue that leads to impulsive decisions.
Using gambling as a way to cope with stress, anxiety, depression, financial pressure, or relationship difficulties is a warning sign that deserves attention. If you find yourself logging into nbjee to escape problems rather than for entertainment, please speak with a support professional.
No betting or casino system — regardless of how it is marketed — guarantees a profit over time. All casino games and most sports bets have a built-in statistical edge. Treat every win as a pleasant surprise, not an expected outcome. Your financial security should never depend on gambling results.
Support Resources for Bangladesh Players
If gambling is causing you or someone you know distress, financial hardship, or relationship problems, reaching out for help is the most important thing you can do. nbjee's support team is available 24/7, and we also encourage players to connect with professional counselling resources.
Our trained support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, and all public holidays — to assist any player in Bangladesh who needs responsible gaming guidance, wants to activate a self-exclusion, or simply needs someone to talk to about their gambling habits.
Follow these steps to activate responsible gaming controls on your nbjee account:
- Email [email protected] from your registered email address.
- Use the subject line "Self-Exclusion Request" or "Time-Out Request".
- Specify the duration you want: for self-exclusion — 6 months, 1 year, 2 years, or permanent; for time-out — 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks.
- Our team will confirm receipt within 2 hours and activate the restriction within 24 hours of your request.
- You will receive a confirmation email once the restriction is active on your account.
Deposit limits can be lowered immediately via your account settings without contacting support — no waiting period, no approval required.
Sharing your concerns with a trusted family member or close friend is often the first and most meaningful step toward regaining control. You do not have to face this alone.
Licensed mental health professionals in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh offer confidential counselling for gambling-related concerns. Your GP can provide a referral.
Bangladesh's national mental health helpline (Kaan Pete Roi) provides free, confidential emotional support. Kaan Pete Roi can be reached at 01779-554391. The service is available in English and operates on scheduled hours.
If gambling has created financial difficulties, speaking with a financial adviser at your bank — whether bKash, Dutch-Bangla Bank, BRAC Bank, or any major Bangladeshi institution — can help you understand your options for managing and restructuring debts.
nbjee's Responsible Gaming Commitments
Responsible gaming is not a checkbox at nbjee — it is a core operating principle embedded in every product decision we make. The following commitments define how nbjee conducts itself toward every player on the platform.
- nbjee will never target marketing communications at players who have activated a time-out or self-exclusion.
- nbjee will never offer bonuses or promotions designed to encourage players to increase deposit limits or resume play after a self-exclusion.
- nbjee will never allow a player to bypass a responsible gaming restriction by creating a new account — duplicate accounts are actively monitored and closed.
- nbjee will provide clear, real-time balance and session information on every game screen so players can always see exactly where they stand.
- nbjee will train all customer support staff in recognising the signs of problem gambling and in responding with empathy and appropriate guidance.
- nbjee will review its responsible gaming tools at least annually and update them in line with best practice standards for the Bangladesh market.
- nbjee will display the 21+ age restriction prominently on all registration pages, marketing materials, and throughout the platform.
Our promise: If at any point you feel that nbjee has failed to uphold these commitments, please escalate your concern to [email protected] with the subject "Responsible Gaming Complaint". We commit to a substantive response within 5 business days.
Responsible Gaming — Quick Answers
Yes. Lowering any deposit limit — daily, weekly, or monthly — takes effect immediately with no waiting period. You can do this directly from your account settings at any time.
No. Self-exclusion periods cannot be cancelled or shortened. This is intentional — the protection only works if it is firm. When the exclusion period ends, you may contact support to request reinstatement, which includes a 24-hour reflection period before reactivation.
No. All marketing and promotional communications — including bonus offers, tournament announcements, and seasonal promotions — are suspended immediately when a time-out or self-exclusion is activated. Only essential transactional emails (e.g., withdrawal confirmations) are sent.
Your account balance is frozen for gameplay but remains accessible for withdrawal. You may submit a withdrawal request at any time during a self-exclusion period, and it will be processed through your usual payment method — bKash, Nagad, Rocket, or bank transfer.
Enjoy nbjee — On Your Terms, Within Your Limits
Gambling is at its best when it stays fun. Set your limits, use the tools available to you, and explore everything nbjee has to offer — cricket betting, live casino, slots, and more — with full confidence that your safety comes first.